Shipping policy

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

2. Shipping Rates
We are pleased to offer Free Shipping on all orders. There are no additional shipping charges at checkout.

3. Estimated Delivery Time
We strive to deliver your items as quickly as possible. Once your order has been processed and shipped, the estimated delivery time is 7-14 business days. Please note that delivery times may vary slightly depending on your specific location and local customs processing.

4. Order Tracking
Once your order has shipped, you will receive an email notification from us containing a tracking number. Please allow up to 24-48 hours for the tracking information to become available in the system.

5. Customs, Duties, and Taxes
Shopkcozy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, VAT, or local taxes) are the sole responsibility of the customer.

6. Damaged Items
If your order arrives damaged, please contact our support team within 48 hours of delivery at katieng.bs@gmail.com

. Please include your order number and clear photos of the damaged product and its packaging.